A Topshop customer has come forward to say she was fat-shamed by employees at the clothing retailer Topshop, prompting conversations about how the fashion industry accommodates women of different shapes and sizes.
According to the Daily Mail, shopper Claire Jones was in a Nottingham, U.K. branch of the popular clothing chain when she asked two sales associates for a shirt in a U.K. size 18 (roughly a U.S. size 14). They reportedly laughed at her, with one allegedly saying the stores "do not stock plus sizes."
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In response, Jones told them that she couldn't find her size and left, but the interaction upset her. "They're customer assistants who are meant to help shoppers, not make them feel embarrassed about wanting a bigger size," she told the Daily Mail. "I'm lucky that I am really happy and confident in my own skin and with how I look so it hasn't really affected me in the long run — it did make me feel really rubbish on the day and I felt a bit low." Jones also mentioned that she won't be shopping at Topshop again anytime soon.
Additionally, Jones pointed out that there are so many issues with clothing sizes to begin with. "I think the sizing in store makes people feel rubbish and inspires people to be smaller," she said to Daily Mail. "The average woman is a size 16, why don't they stock clothes that are for the average woman." Jones isn't the only one to point out how difficult it can be for women to find clothes that fit them and how skewed the fashion industry is. This Is Us start Chrissy Metz opened up earlier this month about how many plus-size clothing options made her "look like someone's grandma" when she was a teenager, and clothing retailer Boohoo landed in hot water this past July after using a U.K. size six (that's a U.S. size eight) model for a supposedly "plus-size" campaign.
Allure reached out to Topshop for comment and will update this post if they respond.
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